SMG Solutions LLC – Privacy Policy
Effective Date: February 20, 2026
Last Updated: February 20, 2026
This Privacy Policy explains how SMG Solutions LLC (“SMG Solutions,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards information when you visit our website (the “Site”) or interact with our services, forms, communications, and related offerings (collectively, the “Services”). By using the Site or Services, you agree to this Privacy Policy.
IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA
We do not share customer opt-in information, including phone numbers and consent records, with any third parties for marketing or promotional purposes unrelated to delivering our Services and communications you have requested.
1) Information We Collect
We may collect the following categories of information:
A. Information You Provide Directly
- Contact details (such as first and last name, email address, phone number, mailing address)
- Inquiry and intake details you submit through forms, chat, scheduling tools, or other channels
- Account and service details (such as appointment details, service requests, preferences)
- Payment information if applicable (processed via third-party payment processors; we do not store full payment card details if handled by a processor)
- Communication preferences and consent records, including:
- SMS, email, and phone opt-in/opt-out status
- timestamps and sources of consent where applicable
- content of messages you send to us and our replies
B. Information Collected Automatically
- Device and usage data (IP address, browser type, device identifiers, operating system, pages viewed, time on site, referring URLs)
- Cookies and similar technologies (as described below)
C. Information From Service Providers
We may receive information from vendors that help operate our Services (e.g., website hosting, analytics, scheduling, communications tools), consistent with this Privacy Policy.
2) How We Use Your Information
We use information to:
- Provide, operate, and maintain the Site and Services
- Respond to inquiries, requests, and customer support needs
- Schedule, manage, and confirm appointments or service activities
- Send service-related communications (including reminders, updates, and important notices)
- Improve and personalize the user experience
- Maintain consent and preference records for communications
- Detect, prevent, and address technical issues, fraud, abuse, or security incidents
- Comply with legal obligations and enforce our rights and agreements
3) SMS Messaging & Compliance
A. SMS Program Purpose
If you opt in to receive SMS/text messages from SMG Solutions LLC, messages may include service-related communications such as appointment reminders, status updates, and customer support.
B. Consent and Opt-In
- You will only receive SMS messages if you have explicitly opted in.
- We maintain records of opt-in actions and consent where applicable.
C. Opt-Out
- You can opt out at any time by replying “STOP”.
- After you opt out, you may receive one final confirmation message, and then no further messages will be sent unless you re-opt in.
D. Help
- Reply “HELP” for assistance or contact us at support@SMGSolutionsLLC.com.
E. Message & Data Rates
- Message frequency may vary.
- Message and data rates may apply depending on your mobile carrier plan.
- Carriers are not responsible for delayed or undelivered messages.
4) How We Share Information
We do not sell, rent or trade personal information.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We share information only as follows:
A. Service Providers
We may share information with trusted vendors who perform services on our behalf (such as hosting, analytics, scheduling, communications delivery, and payment processing). These providers are permitted to use information only to perform contracted services and must protect it.
B. Legal and Safety
We may disclose information if required by law, court order, subpoena, or other legal process, or if we believe disclosure is necessary to protect rights, safety, and security, investigate fraud, or respond to government requests.
C. Business Transfers
If we undergo a business transaction (such as a merger, acquisition, reorganization, or asset sale), information may be transferred as part of that transaction, subject to applicable law and continued protection consistent with this Privacy Policy.
D. SMS Opt-In Data
Text messaging originator opt-in data and consent is protected and is not shared with third parties, except as necessary to deliver the text messaging service and support communications you have requested, and as allowed by law.
5) Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Operate and improve the Site
- Understand usage patterns and enhance performance
- Remember preferences (where applicable)
- Measure the effectiveness of our content and services
You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.
6) Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
7) Data Retention
We retain information for as long as necessary to:
- Provide the Services
- Maintain accurate business and consent records
- Comply with legal obligations
- Resolve disputes and enforce agreements
8) Your Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction or deletion of certain information
- Opt out of marketing emails (via “unsubscribe” link)
- Opt out of SMS messages (reply “STOP”)
- Withdraw consent for future communications
To exercise rights, contact us using the details in Section 11.
9) Children’s Privacy
Our Site and Services are not directed to children under 13 (or under the age defined by local law). We do not knowingly collect personal information from children.
10) Third-Party Links
The Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. This Privacy Policy applies only to information collected by SMG Solutions LLC through the Site and Services.
11) Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact:
SMG Solutions LLC
1839 Ygnacio Valley Rd
Walnut Creek, CA 94595
Phone: +1 925-393-0183
Email: privacy@SMGSolutionsLLC.com